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SEO for UA – How to Improve the Discoverability of Your Content
I’m presenting this morning at WritersUA East 2013 in gorgeous Newport, Rhode Island. Many software users turn first to Google or Bing to find answers to their questions. How do UA professionals ensure...
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Good UI is Great UA – Eliminating Content as a Band-Aid for Bad Software
For my second presentation this week at WritersUA East 2013, I’ll be covering a topic especially near and dear to my heart. There’s not much worse for a tech writer than having to come along behind...
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Lean Content Is Smart Content
Closing out my conference junket for 2014, I’m at Information Development World in sunny San Jose, California. Content reuse is not the only tactic you can apply as part of your content strategy to...
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